Dayton engineers inside your gauge without waiting on a site visit.
MicroEdge is GGC’s secured VPN appliance installed on the gauge network. It gives our engineering team read-and-diagnose access to PLC logs, HMI state, and raw gauge data, without your network, your PLC password, or your IT team in the middle of every session. Service plans are tiered by response-time SLA and included diagnostic hours.
On-line diagnostic sessions resolve most issues without a site visit. Truck-roll cost and downtime both drop.
Read-only by default. Write access requires customer-side approval on each session and is fully logged.
Annual contract includes a committed pool of diagnostic hours. No per-incident billing inside the pool.
Each session produces a structured report with waveform captures, log excerpts, and recommended actions.
MicroEdge unit installed on gauge network behind your firewall. Connectivity tested to Dayton NOC.
You define read vs write, session approval, and allowed engineers. Configuration stored locally.
Initial session captures gauge baseline to accelerate future anomaly detection.
Tickets opened via phone or portal. Engineer connects, diagnoses, reports. Session log archived.
| TIER | SLA | DIAGNOSTICS | ON-SITE | BEST FOR |
|---|---|---|---|---|
| Tier 1 · Essential | Business-hours response | Scheduled diagnostics | Time & materials | Non-critical secondary gauges |
| Tier 2 · Standard | Priority response, 24/7 | Expanded diagnostics | Covered on-site visits | Primary mill thickness gauges |
| Tier 3 · Mission critical | Fastest response, 24/7 | Comprehensive diagnostics | Covered visits + priority parts pool | Single-line mills, tight tolerance specialty |
No. Some customers leave it dark and power it on during support calls. Response time is slower in that mode.
PLC logic lives on your PLC. MicroEdge cannot download ladder logic without an explicit write-enabled session.
We adapt. MicroEdge is our default but we also deploy on customer-supplied jump hosts where required.
Choose a tier, install the appliance, and the GGC NOC opens a baseline session.