Phone, email, or in-person at any of our five regional offices. Every inquiry routes to an engineer who can pull up your system file on the first call. Rapid response during business hours, 24/7 escalation for critical mill issues.
Direct to the Dayton headquarters. Calls route to an engineer with your system file on the first exchange. 06:00–18:00 ET, with 24/7 escalation for critical issues.
CALL NOWFor sales inquiries, mill studies, technical questions, and quote requests. Email reaches an engineer within one business day. Use phone for urgent line-down issues.
SEND EMAILUSA headquarters: engineering, manufacturing, and the calibration lab. Customer visits welcome by appointment. International customers: see Regional Offices below.
GET DIRECTIONSCalls route to the closest regional office based on time zone. All five offices share one service record. No tier-0, no triage wall, no repeat explanations.
Engineering, manufacturing, calibration lab
EMEA sales, service, integration
South-Asia service & regional spares
North-Asia commissioning & training
Serving tinplate and shipbuilding-grade steel producers
Whether you call, email, or fill out a quote request, the more context you can share up front, the faster we can match you with an applications engineer who has worked your problem before. Pick the bullet that best describes your inquiry.
Tell us your mill type, strip dimensions, line speed, target accuracy, and PLC standard. We will scope a Perfecta or Accura configuration and ship a quote.
Tell us your existing system serial number, the issue you are seeing, and your urgency. Critical line-down issues bypass the queue and page on-call engineers directly.
Tell us your existing platform age, your outage window, and any isotope-source details. We will scope an upgrade path and confirm a site-assessment slot within five business days.
Tell us about your line.
The more you can tell us about the mill, the material and the measurement, the faster we can put the right engineer on it. Everything here is optional except your email.
Send us your line, your strip dimensions, and your PLC standard. We will return a quote with named engineer.